Terms & Conditions — 11ph.com Casino Platform

These Terms & Conditions ("Terms") govern your access to and use of the 11ph.com online casino platform, including all games, features, promotions, and services made available through the website and any associated mobile interface (collectively, the "Platform"). These Terms apply to all visitors, registered users, and any other persons who access or use the Platform.

By registering an account, making a deposit, participating in any game, or otherwise using the 11ph.com Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you are accessing the Platform on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

11ph.com reserves the right to modify, update, or replace these Terms at any time at its sole discretion. Any changes will be communicated to registered users via the email address associated with their account and/or by posting a notice on the Platform. Your continued use of the Platform following the effective date of any such changes constitutes your acceptance of the revised Terms.

To register and use the 11ph.com Platform, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be at least twenty-one (21) years of age. This is a strict legal requirement under Philippine law and applicable PAGCOR regulations. 11ph.com employs age verification procedures and reserves the right to request documentary proof of age at any time. Any account found to belong to a person under 21 years of age will be immediately suspended and all balances forfeited.
• Jurisdiction: You must be physically located in the Philippines at the time of accessing and using the Platform. It is your sole responsibility to ensure that your use of 11ph.com is lawful in your jurisdiction. 11ph.com makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated or who are subject to a court order restricting their ability to enter into contracts are not eligible to use the Platform.
• Self-Exclusion: You must not be subject to a self-exclusion order, whether imposed by 11ph.com, PAGCOR, or any other recognized gambling regulatory authority. Attempting to circumvent a self-exclusion order is a serious violation of these Terms.
• Not a Prohibited Person: You must not be an employee, contractor, director, officer, or agent of 11ph.com, or an immediate family member of any such person, where such participation would create a conflict of interest.

11ph.com reserves the right to verify your eligibility at any time and to suspend or terminate your account if you fail to meet or maintain any of the above requirements.

To access the full range of services available on 11ph.com, you must create a registered account. The following conditions apply to account registration and maintenance:

• Accurate Information: You must provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, residential address in the Philippines, and a valid email address. Providing false or misleading information is a material breach of these Terms.
• One Account Per Person: Each individual may hold only one (1) registered account on 11ph.com. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances therein.
• Account Security: You are solely responsible for maintaining the confidentiality of your 11ph.com login credentials, including your username and password. You must not share your login details with any third party. 11ph.com will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• Notification of Unauthorized Access: If you become aware of or suspect any unauthorized use of your account or any breach of security, you must notify 11ph.com immediately via the live chat support function or by email.
• Know Your Customer (KYC): 11ph.com is required to conduct identity verification in accordance with applicable anti-money laundering regulations. You may be required to submit government-issued identification documents, proof of address, and proof of payment method before withdrawals are processed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

All financial transactions on 11ph.com are conducted in Philippine Peso (₱). The following terms apply to deposits and withdrawals:

• Accepted Payment Methods: 11ph.com accepts deposits and processes withdrawals via GCash, PayMaya (Maya), and bank transfer through major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to eligible Philippine bank accounts may also be accepted. Cryptocurrency of any kind and credit card gambling deposits are not accepted, in compliance with Philippine regulations.
• Minimum Deposit: Minimum deposit amounts are specified on the deposit page within your account dashboard and may vary by payment method. 11ph.com reserves the right to amend minimum deposit thresholds at any time with reasonable notice.
• Withdrawal Processing: Withdrawal requests are subject to identity verification and compliance review. 11ph.com aims to process approved withdrawals within one (1) to three (3) business days, though processing times may vary depending on the payment method and the outcome of any required verification checks.
• Withdrawal Conditions: Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. 11ph.com reserves the right to request additional verification before processing any withdrawal.
• Transaction Fees: 11ph.com does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, for which 11ph.com accepts no responsibility.
• Anti-Money Laundering: All transactions are monitored for compliance with Philippine anti-money laundering laws. 11ph.com reserves the right to delay, withhold, or report any transaction that it reasonably suspects may be connected to money laundering, fraud, or other illegal activity.

11ph.com offers various bonuses and promotional offers to eligible registered players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Wagering Requirements: All bonus funds are subject to wagering requirements, which must be fulfilled before any winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier will be clearly stated in the specific promotion terms.
• Eligibility: Bonuses are available to eligible registered players only. 11ph.com reserves the right to determine eligibility at its sole discretion and to exclude any player from any promotion without prior notice.
• One Bonus Per Promotion: Unless otherwise stated, each player is entitled to claim each promotional offer once only. Attempting to claim the same bonus multiple times — including through the use of multiple accounts — constitutes bonus abuse and will result in account suspension and forfeiture of all associated funds.
• Expiry: Bonus funds and free spins are subject to expiry periods as specified in the relevant promotion terms. Unused bonus funds or free spins that expire will be removed from your account without compensation.
• Modification and Withdrawal: 11ph.com reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Any such changes will not affect bonuses already claimed and in active use, subject to the applicable terms.

All games available on the 11ph.com Platform are governed by individual game rules, which are accessible within each game interface. The following general principles apply across all games:

• Random Number Generation: All non-live casino games on 11ph.com use certified Random Number Generator (RNG) technology to ensure that game outcomes are entirely random and not influenced by any external factor, including previous results or player behavior.
• Return to Player (RTP): Published RTP percentages for each game represent theoretical long-term averages and are not a guarantee of individual session outcomes. Actual results will vary.
• Technical Malfunctions: In the event of a technical malfunction, game error, or system failure, 11ph.com reserves the right to void any affected bets or game rounds. Bets placed during a malfunction period are not valid and will be refunded where applicable. The Platform's decision in such matters is final.
• Disconnection: 11ph.com is not responsible for losses incurred as a result of internet disconnection, device failure, or any other technical issue on the player's side. Where a game round is interrupted due to disconnection, the Platform will attempt to complete the round according to the game's standard rules.
• Collusion and Cheating: Any form of collusion, use of automated software (bots), exploitation of software vulnerabilities, or any other form of cheating is strictly prohibited and will result in immediate account termination and forfeiture of all balances.

The following conduct is strictly prohibited on the 11ph.com Platform. Engaging in any prohibited conduct may result in immediate account suspension or termination, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering or using the Platform if you are under 21 years of age or otherwise ineligible under these Terms.
• Providing false, inaccurate, or misleading information during registration or at any other time.
• Creating or operating more than one account on the Platform.
• Using the Platform for any unlawful purpose, including but not limited to money laundering, fraud, or the financing of illegal activities.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with any software or technology underlying the Platform.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform.
• Engaging in any form of collusion with other players or with Platform staff.
• Exploiting any bug, error, or vulnerability in the Platform software. Any such discovery must be reported to 11ph.com immediately.
• Harassing, threatening, or abusing other players or 11ph.com staff in any communication channel.
• Attempting to circumvent any self-exclusion, account restriction, or other responsible gaming measure.

11ph.com is committed to promoting responsible gaming and to minimizing the potential harms associated with gambling. We operate in accordance with the responsible gaming standards set by PAGCOR and encourage all players to gamble responsibly.

• Age Restriction: Access to the Platform is strictly limited to persons aged 21 and above. 11ph.com employs robust age verification measures and will not knowingly permit underage individuals to register or play.
• Player Tools: Registered players have access to a range of responsible gaming tools within their account settings, including deposit limits, loss limits, session time reminders, and temporary account cooling-off periods.
• Self-Exclusion: Players who wish to exclude themselves from the Platform may request self-exclusion by contacting 11ph.com support. Self-exclusion requests will be processed promptly. During a self-exclusion period, the player's account will be suspended and no new accounts may be created.
• Problem Gambling Resources: If you believe that you or someone you know may have a gambling problem, free and confidential support is available from the NCMH Crisis Hotline at 1553 (available 24/7, free of charge). PAGCOR's player protection team can also be reached at complaints@pagcor.ph.

For more information on responsible gaming tools and resources available through 11ph.com, please visit our dedicated Responsible Gaming page.

All content on the 11ph.com Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform — is the property of 11ph.com or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from 11ph.com.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any data mining, scraping, or similar data gathering tools on the Platform.
• Frame or mirror any portion of the Platform on any other website or application.

Any unauthorized use of Platform content may violate copyright, trademark, and other applicable laws and may result in legal action. The 11ph.com name, logo, and all related marks are trademarks of 11ph.com. All other trademarks appearing on the Platform are the property of their respective owners.

To the fullest extent permitted by applicable Philippine law, 11ph.com, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any content therein.

Without limiting the foregoing, 11ph.com specifically disclaims liability for:

• Any loss of funds resulting from unauthorized access to your account due to your failure to maintain the security of your login credentials.
• Any interruption, suspension, or termination of the Platform or any service thereon, whether due to scheduled maintenance, technical failure, or any other cause.
• Any inaccuracy, error, or omission in any content or information provided on the Platform.
• Any loss or damage arising from your reliance on information or advice provided by 11ph.com support staff, which is provided for informational purposes only and does not constitute professional financial or legal advice.
• Any loss arising from events beyond 11ph.com's reasonable control, including but not limited to acts of God, natural disasters, government actions, or telecommunications failures.

In any event, 11ph.com's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your 11ph.com account in the thirty (30) days immediately preceding the event giving rise to the claim.

11ph.com collects, processes, and stores personal data in accordance with its Privacy Policy and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key points regarding your data include:

• Your personal data is collected for the purposes of account management, identity verification, transaction processing, fraud prevention, and regulatory compliance.
• 11ph.com will not sell your personal data to third parties for marketing purposes without your explicit consent.
• You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention requirements.
• 11ph.com implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, or destruction.

For full details on how 11ph.com handles your personal data, please review our Privacy Policy.

11ph.com reserves the right to suspend, restrict, or permanently terminate your account and access to the Platform at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Failure to satisfy or maintain eligibility requirements.
• Engagement in any prohibited conduct as described in Section 7.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete required identity verification within a reasonable timeframe.
• At the request of a regulatory authority or law enforcement agency.

Upon termination of your account, any real-money balance remaining in your account (after deduction of any bonus funds subject to forfeiture) will be returned to you via your registered payment method, subject to the completion of any outstanding verification requirements and compliance checks. Bonus funds and any winnings derived solely from bonus funds that have not met the applicable wagering requirements will be forfeited upon termination.

You may also request the voluntary closure of your account at any time by contacting 11ph.com support. Voluntary account closure requests will be processed within five (5) business days.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

11ph.com operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). Players who have unresolved complaints regarding the Platform's conduct may escalate their concerns to PAGCOR through the appropriate regulatory channels.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the 11ph.com Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the 11ph.com Platform — the fastest way to reach our support team.
• Email: support@11phcom.org — for non-urgent inquiries, account issues, and formal complaints. We aim to respond within one (1) business day.

For responsible gaming support and self-exclusion requests, please contact our dedicated responsible gaming team via live chat or email, or reach out to the NCMH Crisis Hotline at 1553 (24/7, free of charge).